Here’s some interesting info about Acanac:

• Better Business Bureau (Canada) profile.
• Google search results about Acanac tech support’s alleged rude behaviour:

My sister sent this my way:

• dslreports.com Acanac review comment thread.

Having worked customer service I realize how some customers can be real assholes. They can be completely blind to their own behavior and how they treat company staff and their expectations can be very unreasonable.

So when people complain about a company, I tend to take it with a grain of salt until I can corroborate any claims. However, I think Acanac’s own performance in this review comment thread is particularly revealing.

This is a direct quote of what a manager at Acanac said in reply to a user who was having problems with a trial account:

“I am sorry I could not get to your PM’s earlier, but after all it is a free trial account. You not even a client.”

Whoa! Did I just read that right? A manager said this?!

Acanac gives out select free trial accounts as, I assume, part of a promotional campaign to attract customers, spread the company name around via word-of-mouth and so on.

When I read that response, this is how I interpret Acanac’s attitude:

“It’s only a free trial account so what do you expect? We provided you with this account but you should be thankful we’re even bothering to help you. You’re actually not that important because you’re not even a regular client.”

Okay, I may not be the CEO of a large corporation but I think it’s safe to say that it’s a bad idea to go out of your way to attract potential customers to your service by giving them free trial access and then treat them in this manner.

Sufficed to say, it looks like I’ll have to look elsewhere for service.