” The ISP suppliers, Canadian corporations now even such as Acanac Inc. http://www.acanac.ca 1-866-281-3538 still are big unacceptable Liars who undeniably too are clearly guilty also of misleading, false advertising too now.. Accanac had mentioned on their internet site that they do not cap their downloads.. but they conveniently had forgot to also say to all of the potential customers on their site that they lease their services from Bell and that Bell itself still regularly between 4 pm to 2 am caps their downloads.. when confronted with this they Acanac Inc do reply that they do not cap their downloads but Bell does.. what an absurd misleading play on words. Mind you Acanac headquartered in Toronto did also claims that they do provide a solution to this Capping software by means of a Putty software but unfortunately this Acanac Inc approach is unreliable, requires continual monitoring, and is presently more problems then what it is worth. Acanac’s support services are also non basically existent in fact, or very very inadequate, slow…So why does our pretentious , inadequate Minister of industry, Jim Prentice MP and his useless consumer affairs department fail over and over again to look after the good interest of the consumers, but looks mainly after Big business good welfare?”

That old line doesn’t bear out. Especially when the company in question is well-known for inciting messageboard spam.

It’s good to hear that you’ve had a generally positive experience with ACANAC.

There’s a tendency for people who are dissatisfied with a service tend to voice their complaints the loudest and most frequently while people who are satisfied with the service tend not to say anything at all. This can distort the perception of the company.

The more customers that speak out about their experiences with a company, both negative AND positive, the better informed other consumers will be.

The whole reason I bothered to link to the forums, and to the google results AND to the Better Business Bureau’s records was to show that the criticism isn’t baseless.

I’ve worked IT tech support for a spell. I’ve been on both sides of the fence so I’m not too quick to jump on the side of some customers. I know how impossible some of them can be. But judging from what went on at dslreports.com, there are obvious problems with their approach to customer service.

I posted a follow-up article not long after this article that details, IMO, what went wrong with their customer interaction in the forums.

Tech support is an area where clear communication is very important in helping customers. So what do they do? Put their call centre on the other side of the world in India and have ESL (English, second language) people handle the calls. Brilliant. Unfortunately, this sort of thing is fast becoming the industry norm.

I had to call a support centre in India once. I had a little bit of difficulty understanding the customer service rep at times because of this particular rep’s accent. But at least she was pleasant enough to deal with.

It’s really too bad that ACANAC’s customer service is incredibly poor because their VPS service is something I could really use right now.

Etc. etc.

Anyway - I’m glad you pointed all that stuff out. Thanks!

Thanks.